May 5, 2024

People often tell us they have had their My Aged Care assessment. This shows they do not understand where they are in the system. My Aged Care asks a series of questions. This is screening. This is not an assessment. The screening determines where this referral goes. 

Know the difference between screening and assessment. Know who is assessing you. Different assessment teams approve for different programs, and the funding varies for each program.

The process takes time, too, so consider contacting My Aged Care if you are providing significant support to an older loved one.

 In this episode: 

  • My Aged Care is a contact centre, not an assessment service
  • Contacting My Aged Care begins the referral and registration process
  • My Aged Care screens people and decides where this referral goes
  • Giving complete information will ensure you get to the appropriate assessment team
  • How we know if people have been assessed or not
  • Which assessment teams approve for which programs
  • Entry level services versus home care packages
  • What happens after an assessment
  • When to contact My Aged Care


Resources Mentioned 

Connect with Coral Wilkinson: 

About Your Aged Care Compass Podcast:

Are you supporting an older loved one at home and ready to give up because it’s just too hard? Your Aged Care Compass is aimed at anyone who is caring for an older loved one who still lives at home and is wondering what support is available to them.

We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.

Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.

Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is now client care manager for our business. 

Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. We reached a point however, of needing extra support and we achieved this because we know Australia’s aged care system so well, we knew what programs could assist us and our parents.

This podcast, Your Aged Care Compass, brings together not only our personal experience in supporting our own ageing parents but also our vast professional experience in supporting other families to keep their loved ones at home. 

We will help you makes sense of Australia’s aged care system, from your first contact with My Aged Care through to the different funding streams and assessment workforces, management options for home care packages and extra funding that people might be eligible for.

There's so much more. Topics relating to dementia and legal and financial considerations will be covered, as well as real life stories of where it went wrong for people and how we guided them to get it right.

 Your Aged Care Compass will guide you clearly and compassionately to the right support at the right time for your ageing parents and loved ones. 

We'd love to hear from you

We're passionate about ensuring people understand the aged care system

Not sure what service you need?

Send us a message and we'll contact you to help you decide.